CMSWire's Customer Experience Leader of the Year shares how her Five-Star Service program connects team empowerment to measurable CX impact.

Martech complexity is not a technology problem; it’s a planning problem. To solve it, marketing leaders must replace ...

Unlike one-dimensional AI agents, Mpower Agents are uniquely built to work across the entire enterprise – front, middle and back office – to automate complete journeys, not just conversations HOBOKEN, ...

Expanded collaboration brings together CXone Mpower, Amazon Q index, Amazon SageMaker, and Amazon Bedrock to accelerate intelligent automation across every role and workflow in the enterprise HOBOKEN, ...

Fresh from the Symbl.ai acquisition, Merchant will lead M&A and corporate investments to deepen Invoca's leadership in revenue execution. SANTA BARBARA, Calif., June 17, 2025 /PRNewswire/ -- Invoca, ...

Content Guru, a leading global provider of enterprise cloud customer experience (CX) and contact center solutions, has received the highest overall ‘Willingness to Recommend’ rating, with 100% of ...

Adobe Firefly app – the all-in-one destination for AI-assisted ideation, creation and production – debuts on mobile, giving creators the freedom to explore ideas on the go Firefly Boards transforms ...

New CEO. Fresh brand identity. While NiCE redefines itself around Agentic AI, what bets are the contact center industry ...

NiCE integrates CXone Mpower with Snowflake AI Data Cloud to enable secure data sharing and automation capabilities for ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

Discover why leading companies say AI works best when paired with people — featuring insights from FedEx, Marriott and more ...

NiCE and Snowflake will deliver open, flexible and seamless access to customer interaction data, unlocking actionable insights and accelerating enterprise-wide innovation HOBOKEN, N.J.