In the first quarter of 2025, Colombia recorded an 8.3% rise in the number of microbusinesses compared to the same period ...

Customer service agents are creating nightmare for BPOs as they themselves have causing data breach, raising concerns across ...

Mumbai-based IT and BPO services firm Hexaware has opened a new delivery center in Chicago, aiming to strengthen its foothold ...

Almaviva has finalized a deal to acquire Brazilian technology firm TIVIT, significantly expanding its footprint across Latin ...

Chile has joined hands with Google to lay a 14,000-kilometer undersea optical cable that will directly connect South America to the Asia-Pacific region.

Latin America saw a sharp decline in both financial wealth and the population of high-net-worth individuals (HNWIs) or ...

As generative AI ignites innovation , even small and medium enterprises (SMEs) are now establishing global capability centers ...

In a country where the tech industry is mostly thriving in the major metro hubs, a quieter transformation is underway in ...

Indra is reportedly close to selling its business process outsourcing (BPO) unit to Servinform, a fellow Spain-based company.

Third-party IT support providers are likely to come under heightened scrutiny following a spate of cyberattacks aimed at ...

Artificial intelligence is reshaping the business process outsourcing industry at a noticeable pace, but most of today's AI ...

Canada is deepening trade relations with Mexico, as renewed tariff threats from U.S. President Donald Trump prompt Ottawa to ...