Interact Contact Centres is delighted to announce that it has won GOLD for Learning & Development Team at this year’s UK ...

Sabio Group’s Customers Receive Numerous Recognition at UK National Contact Centre Awards - contact centre awards ...

AI anxiety risks talent drain in contact centres – but it doesn’t have to: New research from ArvatoConnect reveals ...

Content Guru scores 100% ‘Willingness to Recommend' rating in the 2025 Gartner® CCaaS Voice of the Customer Report - contact ...

IPI enables brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and ...

In this strategy-focused webinar, we break down two core approaches to AI adoption – the “assistive” hybrid model that ...

Latest report from Cavell predicts the global displacement of 1.9 million human CX contact centre agents by Automation by ...

Calabrio Launches Next-Generation Performance Management Solution at UK Customer Connect 2025 also recognised Calabrio users’ ...

AI Provides Measurable Cost Savings and Positive Impact on CSAT within the contact centre, Despite Employee Hesitancy Content ...

Building a Smarter Contact Centre with AI & Automation. The foundation of any AI transformation lies in understanding ...

Contact Centre Job Losses at Totally - NHS Service Provider. Totally plc, has gone into administration with estimated job ...

Tips on How to Reduce Call Abandon Rates in Your Contact Centre - Scott Doherty, Workforce Management Solutions Consultant at ...