The first wave of conversational AI focused on efficiency. It was about cutting call centre costs, reducing queues, and answering FAQs. But that was only the beginning.

Chatbot responses should be “relevant, accurate, and not over or under informative” throughout the entire experience, ...

Great demos require empathy, practice, and competitive clarity. See how to turn presentations into powerful growth assets.

My unusually personal banter with a friendly call-centre agent was a breath of fresh air in our growingly no-contact society.

Meta Platforms to use AI interactions for personalised ads on Facebook and Instagram, sparking debate on data use in ...

Buying behavior is evolving faster than most companies can adapt. AI is reshaping the way people search, evaluate and ...

Tech company’s HTS Assist portal can handle reservations and respond to queries much faster than real agents, Hopper ...

In  an industry where uptime, safety, and efficiency define success, mining operations are turning to innovative partners to ...

Authors Raja Khouri and Jeffrey Wilikinson unpack deep emotions about Gaza war and answer your questions about how to to foster dialogue between the two sides. Also, what are the pros and cons of ...

As we continue to break down this year’s QSR Drive-Thru Report, one thing to keep sight of is how traditional operations are ...

Great leaders are easy to spot in daily work. Their meetings start on time, notes are clear, and next steps are simple.

Representative24 Introduces Four Pillars of AI Agents to Transform Customer Experience with Action, Flexibility, Reach, and ...