Mumbai-based IT and BPO services firm Hexaware has opened a new delivery center in Chicago, aiming to strengthen its foothold ...

In the first quarter of 2025, Colombia recorded an 8.3% rise in the number of microbusinesses compared to the same period ...

Customer service agents are creating nightmare for BPOs as they themselves have causing data breach, raising concerns across ...

Almaviva has finalized a deal to acquire Brazilian technology firm TIVIT, significantly expanding its footprint across Latin ...

Latin America saw a sharp decline in both financial wealth and the population of high-net-worth individuals (HNWIs) or ...

In a country where the tech industry is mostly thriving in the major metro hubs, a quieter transformation is underway in ...

Canada is deepening trade relations with Mexico, as renewed tariff threats from U.S. President Donald Trump prompt Ottawa to ...

Third-party IT support providers are likely to come under heightened scrutiny following a spate of cyberattacks aimed at ...

As generative AI ignites innovation , even small and medium enterprises (SMEs) are now establishing global capability centers ...

Indian BPO firm Fusion CX is preparing for an initial public offering aimed at raising approximately US$120 million.

Indra is reportedly close to selling its business process outsourcing (BPO) unit to Servinform, a fellow Spain-based company.

Artificial intelligence is reshaping the business process outsourcing industry at a noticeable pace, but most of today's AI ...