The app was useless so I moved to the “manage reservations” process and found they wanted only $13.99 for a premium class seat with extra legroom on the return. I don’t care about legroom since I’m ...

The recent addition of United to Terminal 6 as part of its JetBlue deal just cements it even further. In the end, JFK will effectively have three terminal fiefdoms spread across five actual terminals: ...

American has decided that the way it sells travel through third parties and to companies in general is broken, and it has launched a risky effort to completely remake the space. If this works, Delta ...

When we look back in the distant future, I think we’ll remember today as the day that Southwest died. No, it is not going out of business, but its entire value proposition — everything that made it ...

Thanks to Southwest’s elimination of its differentiators, both United CEO Scott Kirby and Delta President Glen Hauenstein said last week that in competitive markets, Southwest’s customers are up for ...

My name is Brett Snyder, and I am the President and Chief Airline Dork of Cranky Flier LLC. I’ve had the airline bug since I was young. I never wanted to fly… I just loved the complexity of the ...

Southwest does did not lay people off. In the nearly 54 years since the airline started flying, it never has laid anyone off, and that was a key part of the company lore. But late yesterday, on a ...

JetBlue has not been quiet about its desire to have a domestic partner to help it fill some of the gaps it faces as a regionally-focused airline. It had one in American back when it tried to push ...

It took me some time, because the Chicago Department of Aviation made me submit a FOIA request to get the new proposed gate allocation map at O’Hare AND, of course, I was on spring break with the ...

There is no LUV for Southwest Airlines management this week as activist investor Elliott has taken more than a 10 percent stake in the airline and wants to fire Chairman Gary Kelly and CEO Bob Jordan.

United made a huge push into the Pacific this winter, and the numbers are somewhat staggering. With so many seats flooding the market, it’s perhaps not surprising that United has struggled to fill ...

You said you wanted to hear more tales from our experiences at Cranky Concierge, so here I am with another round. I’ve written here at length about American’s big sales transformation where it slashed ...