At first glance, phone scripts may seem like something that isn’t necessary for your customer service calls. Many people feel like they can be more successful if they are allowed to handle calls their ...

How many times have you called a company and the agent who answers sounds robotic? Chances are that the agent is reading off a call script. You are unlikely to get quality service from that agent or ...

STAFF at Lloyds TSB call centres will no longer read from scripts when talking to customers, the high street bank announced yesterday. STAFF at Lloyds TSB call centres will no longer read from scripts ...

“They took Dad to the emergency department. What do I say when I call the hospital?!” You just learned that your loved one is in the emergency department in another town, and you think you should call ...