Salesforce, a leading CRM solution provider is collaborating with Ampere, the electric two-wheeler scooter brand under Greaves Electric Mobility (GEMPL), to enhance their stakeholder relationships by ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

I am seeing a pattern. Last time I looked at how Oracle’s generative AI is integrating into a variety of front- and back-office work areas like supply chain, HR, and, of course, CRM. Today, I want to ...

Salesforce on Thursday introduced a series of new features and tools to Service Cloud, with the intent of streamlining experiences between customer service agents and consumers. Service Cloud is one ...

"Today's release gives service organizations an out-of-the-box path to modern, SAP-connected field operations on Salesforce," said Markus Stierli, CEO of Vigience. "Our goal is to eliminate ...

ChatGPT launched only three years ago. Since then, leaders including Marc Benioff and Jensen Huang have been adamant that cheaper alternatives to labor won’t cause mass unemployment. But in reality, ...

NTT DATA boosts Salesforce partnership with turn-key services, end-to-end expertise, and the Smart AI Agent™ Ecosystem to help clients navigate agentic transformation With the NTT DATA offering for ...

Salesforce said the new Force.com Visual Process Manager would particularly appeal to developers in such industries as financial services, manufacturing and telecommunications that are looking for ...

Innovation is one of the most important things for a business to stay strong and successful in a competitive market. Companies must harness fresh ideas and feedback from employees, customers, and ...