Salesforce Inc. today launched a new suite of features called Salesforce Foundations to help larger businesses that span multiple industries unify their sales operations. In addition, it provides free ...

Having secured its foothold as the number one CRM solution, Salesforce launched Service Cloud in 2009 with the goal of bringing similarly cloud-based customer service and support automation features ...

A new release of Salesforce Service Cloud debuts today, tuned to support new customer expectations for personalized service from anywhere, as the world reopens in the Vaccine Economy. Fronting the ...

Salesforce on Thursday introduced a series of new features and tools to Service Cloud, with the intent of streamlining experiences between customer service agents and consumers. Service Cloud is one ...