Natalie Ruiz, CEO of AnswerConnect, leads with a human-centered approach, blending tech with real connections to help businesses grow 24/7. Recent research shows that if it takes your business more ...
Gift 5 articles to anyone you choose each month when you subscribe. Worley is using generative artificial intelligence to cut the time it takes to draft responses to complex customer queries from ...
1:39 Edmonton police say meeting response time targets remains a challenge The Edmonton Police Service (EPS) is struggling to meet its response time targets amid an increase in call volumes. It’s just ...
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Man Saw A Contract Loophole That Delayed IT Response Time, So He Helped Make Sure It Never Happened Again
Some companies think they can get away with misleading their clients. This man was part of a team that relied on third-party IT support. After the vendor reinterpreted their service agreement to cut ...
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