Abstract: In this article a methodology, based on the Kano model, to prioritize the features of a product or service is proposed. Instead of using detailed, lengthy, burdensome, time-demanding, and ...
Developed in 1984 by Japanese Professor Noriaki Kano, The Kano Model classifies the features of a brand experience into five categories, depending on their ability to drive customer satisfaction.
Abstract: To reasonably satisfy the target users' needs for a convenient and scientific experience in the process of using shared sleep cabins, the user needs in the process of experiencing shared ...
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