<p>The source for your ringtone or IVR message will most likely be an audio file on your computer. Click <span class="menu">File > Import > <a href="file_menu ...
Need to get in touch with a real human at your cable company and don't want to run through the maze of "Press 1 for sales" and "Press 2 for accounts"? Check out IVR Hacks, a compilation of IVR ...
Absolutely brilliant. That’s how I’ve come to think of Nigel Clarke, a retired IT manager, who has mapped out thousands of customer-service IVR (interactive voice recognition) systems for the rest of ...
Liam Dunne is the Co-founder and CEO of Klearcom, a global leader in customer call path testing & real-time contact center optimization. In today’s world, where everyone is looking for convenience and ...
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