Several different types of intents are necessary for creating a natural interaction with the customer. For each of these types, we summarize some best practices that will make the process of defining, ...

Google Cloud today released Dialogflow Mega Agent in beta so that conversational AI makers and Contact Center AI customers can make more complex bots.

Dialogflow Versions and Environments meanwhile enables developers to create multiple versions of the same agent that can be used for different environments, including testing, development, staging ...

Coming on the heels of Salesforce's big partnership announcement with Google, I wanted to learn how the AgentForce agent will integrate with Google technologies like Gemini and DialogFlow to help make ...

Among other updates, Google is expanding the number of intents available to virtual agents from 2,000 to 20,000 with a new feature in beta called Dialogflow Mega Agent.

Google LLC said today that its Dialogflow CX service is now generally available, meaning enterprises now have an easier way to create more advanced virtual agents to staff their contact centers.