Legendary engineer and management consultant W. Edwards Deming once said, “A bad system will beat a good person every time.” This truism can easily be applied to the world of sales. Even the best rep ...

The customer is king in this hyper-competitive market. That means they deserve more than the best products or services. Building strong client relationships is also crucial for any business. Clients ...

When it comes to customer relationship management (CRM), organizations are increasingly being left out of conversations happening in the social networking world because of a failure to recognize the ...

While an associate at a VC firm, Nicolas Sharp took on the project of finding customer relationship management (CRM) software for the firm. The process, he says, was "a nightmare," leading him to ...

In September BetaKit covered DoubleDutch, a company that offers a suite of enterprise engagement apps, and the launch of Hive, its mobile CRM app for iOS and Android. Today the company announced that ...